# Donably FAQ

> Canonical HTML page: https://www.donably.com/en/faq

Frequently asked questions about Donably: what it is, how donations and fees work, taxes and VAT, the Barion payment system, notifications and membership.

## How it works

### What is Donably?

Donably is a system for collecting donations which anyone may use who accepts and follows our Terms and Conditions.

### How can I send a donation to someone?

Go to the donation page of the user you want to support, and click the amount you'd like to donate. If you don't have a Donably account yet, you can pay after completing a simplified registration process by following the instructions. The whole process takes only 1-2 minutes, and even less if you have a registration already.

### Why should I support someone with a donation?

If someone creates content you find valuable, such as videos, podcasts, or blogs on a topic that interests you, it's worth supporting them with a small amount so they don't have to waste energies on finding a sponsor, but rather focus on what they are really good at: creating content. Your small, coffee-cup sized donation is a big opportunity of freedom to a creator.

### How can I create my page for collecting donations?

Once you have registered to our site as well as the payment processor Barion, log in to Donably. Then, under the menu item "Donation Page", fill in the data, choose an available URL, and you're ready to go.

### How long does it take to create my donation page?

If you already know what donation amounts you would like to collect, setting up the page takes just a few minutes and is very simple to do, with no technical knowledge needed.

### What donation amounts may I set up on my donation page?

You may set up any amount you would like, but it's recommended to provide smaller options which people are more likely to pay.

### Where can I post the link to my Donably page?

Wherever you want as long as it doesn't violate Donably rules. It's best to post it everywhere you publish some content, whether it's Youtube, Facebook, Instagram, Twitter, or your own blog or website. The more places you post it, the more donations you can expect.

### What kind of header image shall I use on my donation page?

It's a good idea to have an image which your supporters immediately associate with you — for example the cover image of your Youtube or Facebook page.

### Who can see how much funds I have received?

The funds sent to you go directly to your account, so these are visible only to you.

### May I have two Donably registrations?

Donably doesn't support multiple registrations by the same user.

### What kinds of activities may not be supported through Donably?

You may not collect donations through our system if the content you produce violates law or good taste, is violent, incites violence or hate, is discriminatory, or includes pornographic elements in part or in whole.

### How can I thank donations?

Donably sends an auto-response to your supporter after each transaction. You can also draft your unique thank-you message under Settings, "Set thank-you message".

### What are publishing channels?

You can maintain your publishing channels under Settings. These are the channels where you publish your content, such as Facebook, Instagram, or Youtube. Your supporters will see them on the return page after making a donation.

## Finances

### What fees can I expect if I use your service?

We charge a 10% fee which includes all of your costs. Donably doesn't subtract any other charges; there are no hidden fees.

### Is there a monthly service fee if I register on the site?

No. We don't ask for any credit card number or account number at registration or later.

### How come there is no VAT for Donably?

Since the donation is received directly into your account, as long as there is no service provided in exchange, it is considered VAT and tax-free. If you provide some kind of benefit (for example supporter-only content), you are VAT exempt up to a yearly threshold that varies by country: Hungary HUF 12,000,000; United Kingdom GBP 85,000; Italy EUR 30,000; Ireland EUR 37,500; Germany EUR 17,500; France EUR 32,600; Austria EUR 30,000.

### Do I need to pay taxes on the funds I have collected through Donably?

Since donations are immediately credited to your account, if the amount of support received from one person per year does not exceed HUF 300,000, you do not have to pay tax on this amount. Donably's system takes care of you so that you don't exceed this limit.

### Do I need to provide an invoice for the donations?

Donably automatically generates an invoice in your name after each transaction and emails it to your supporter.

### How long does it take until I can access the funds sent to my account?

The funds appear instantly on your Barion account; you don't need to wait to access them.

### What currencies may I use to collect donations?

Currently, you may choose between EUR, USD, HUF, and CZK — in a single currency of your choice which you must set up in advance.

### What payment methods can I use if I'd like to send a donation?

Barion currently supports credit-card payments, with more payment options coming.

### The transaction was unsuccessful. What can I do?

You will receive a clear error message from the payment system stating the reason (for example an expired credit card). Please try your payment again after correcting the error.

### How can I stop supporting someone?

Log in to Donably, find your list of transactions under the Donations menu item, and click on the transaction to see your options for canceling renewal.

## Barion

### Why do I need to register with Barion to use Donably?

Donably is not a financial institution. We don't use your funds; we help you collect donations with our donation-management system. The funds go directly to your Barion account, so you can access them at any time.

### How can I transfer money from Barion to another account?

You may transfer your Barion balance to a traditional bank account at any time. The fee is 0.1%, minimum 50 cents.

### What is video verification and why is it necessary?

Under the Hungarian Money Laundering Act and the Hungarian National Bank's Decree, you can store a maximum of HUF 300,000 in your Barion account and your annual turnover may not exceed HUF 260,000 until you verify your identity in a video call (ID card or driver's license needed). After verification you can store an unlimited amount. Start it in Barion under My Wallet » Wallet Check.

### If I cancel my Donably registration, does my Barion account get cancelled as well?

No. Your Barion account stays accessible, so you keep access to the donations sent to you.

## Registration / membership

### How can I change my Donably web address?

The URL of your donation page can't be changed.

### How can I change my data?

After logging in, under the My Profile menu item.

### How can I cancel my Donably membership?

Canceling is unnecessary since membership is free; if you still want to, select "Delete my Profile" under Settings.

### I've forgotten my password. What can I do?

Use the "forgotten password" function, then check your mailbox.

## Notifications

### How can I turn off emails I receive from Donably?

All notification types can be turned on or off under Settings after logging in. Donably notifies you when a donation arrives, when a recurring donation renews, and when a recurring donation is cancelled; occasional newsletters are rare and only cover important updates — no marketing.